If you’ve decided to delete your account with us, please follow the simple steps outlined below to proceed via email. We’re here to assist you throughout this process.
Review Our Knowledgebase:
Before proceeding, we recommend visiting our knowledgebase article on account deletion. This page may provide additional details or steps that could be helpful in understanding the process and what to expect.
- Prepare Your Email:
- Open your preferred email client and compose a new message.
- In the “To” field, enter
support@pinguinradio.com.
- Subject Line:
- It’s helpful to use a clear and direct subject line, such as “Request to Delete My Account.”
- Compose Your Email:
- In the body of your email, please include your account details such as your full name, registered email address, and any other identifying information that could help us locate your account.
- Briefly mention your reason for leaving, if you’re comfortable doing so. This helps us understand our users’ needs better and improve our services.
- Identity Verification:
- For your security, we may need to verify your identity. Please be ready to provide any necessary information or follow additional steps if requested by our support team.
- Send Your Email:
- Once you’ve completed the email, review it to ensure all necessary details are included, and send it.
- Confirmation:
- After sending your email, you should receive an automated response confirming its receipt. Our support team will then review your request and get back to you as soon as possible with further instructions or confirmation of account deletion.
- Follow-Up:
- If you don’t receive a response within a reasonable time frame of 48 working day hours, feel free to send a follow-up email to ensure your request is being processed.
Need Further Assistance?
If you encounter any issues or have questions about the account deletion process, please don’t hesitate to reach out to our support team at support@pinguinradio.com. We’re here to help and ensure your experience is as smooth as possible.
We’re sorry to see you go and would appreciate any feedback you may have to help us improve our service. Thank you for being a part of our community.